FairWinds recently released a study that calculated the cost of typosquatting for the brands behind the 250 most highly trafficked websites. The total included costs from visitor acquisitions, lost sales and impressions and also recovery of typosquatted domain names, and came out to $327 million per year.
A major source of losses for brand owners is pay-per-click (PPC) sites; when a company invests in paid search, its ads appear on PPC and other websites in addition to the search engine’s results pages. When an Internet user clicks on the sponsored link, either on the search engine site or another site, the company pays a click fee. When an Internet user makes a typo or keystroke error while trying to reach a brand’s website and lands on a typosquatted domain site that is leveraging PPC to monetize traffic, we have found there is an 18% chance he or she will click on the targeted brand’s link (meaning the brand suffers a loss in the form of a click fee for gaining the visitor) and a 7% chance he or she will click on a competitor’s link (meaning the brand suffers a loss in the form of diversion while another advertiser pays the cost-per-click (CPC) and picks up the visitor). The formulas that we used to calculate those losses are as follows:
For users who click on the targeted brand’s link:
18% x (Annual traffic per domain) x (Average CPC) = Advertising costs for the target brand
For users who click on a competitor’s link:
7% x (Annual traffic per domain) x (Average CPC) = Advertising costs for the target brand’s competitor
Originally in our calculations, we used an average CPC of $2.74 for each formula. Given that we could calculate the CPC for the specific keywords in this study of 250 sites, we leveraged today’s Google estimates for each keyword CPC rather than looking at an historical average for a broad range of keywords. Because there was a range of CPC and traffic values that could have created bias, we then extracted the weighted average CPC across the dataset. We determined that $2.03 was the weighted average CPC for all the sites included in our study and therefore, $2.03 is the actual cost the site owners incur when a visitor lands on a typosquatted parked page and clicks on their link. Ultimately, this is the amount of money paid by the advertiser and shared by the contextual Internet advertising provider and the owner of the domain (and sometimes an intermediate party such as a domain parking company).
Obviously, this reconsideration alters our final calculation somewhat. With the new average CPC, the total cost from ad clicks on typosquatted PPC sites in our study is $187,288,458 per year. When added to the costs of lost sales and impressions, plus domain recovery costs, the re-calculated total cost of typosquatting is $364,276,874 per year.
If it’s not already apparent in the scope of this study, this figure applies to the 250 sites that we studied, and is not a comprehensive measure of all typosquatting (that figure would obviously be much greater). To read the updated paper with an in-depth discussion of the damage that typosquatting inflicts on the 250 most trafficked websites, visit the FairWinds site for the entire paper, or the revised section for a discussion of how we calculated the sample set CPC.
What could the domain names coconutloving.com, desperaterussianhousewives.co.uk, and jellyparties.co.uk have in common? The answer is surprising - all three sites are registered and run by the BBC.
Following a Freedom of Information request, the BBC recently released a list of 154 of the domain names that it owns. The sites range from the predictable, bbcfrench.com, to the peculiar, watchagrownmanrot.co.uk. While seemingly random, they are all relevant in some way to BBC content. Some of the stranger addresses are derived from the plots of BBC TV shows. The site bestmurders.co.uk, for example, was registered in connection to the dark comedy Psychoville. The domains and the sites they host are creative ways to give the shows more exposure.
The BBC was careful to ward off cybersquatters, though, and did not disclose the complete list of the domain names it owns. A number of the domains it omitted were related to forthcoming TV programs and storylines and had been preemptively registered. The BBC did so to avoid giving away future plot details, but also to prevent revealing its domain name strategy to cybersquatters who could then exploit that information to predict and register new names.
It’s really interesting to see the BBC display so much humor and creativity with its domain portfolio. The corporation has been able to generate a significant amount of buzz with its unexpectedly odd domain names and has demonstrated the value of owning them even if it never plans to use them for the creation of real sites (just try typing in desperaterussianhousewives.co.uk).
CADNA recently released a report that predicts how much new generic TLDs will cost brand owners once they are released. A lot of the attention paid to the subject of new TLDs has been focused on .BRAND TLDs and whether or not companies should register their own branded TLD. In my experience dealing with various businesses, there seems to be the impression that once a company decides it will not register its own .BRAND, it will be in the clear and new TLDs will not be much of an issue. The truth is, generic TLDs like .MUSIC, .ECO and .NYC will actually be a greater concern for businesses in terms of defending their brands against infringement and cybersquatting.
After ICANN released its predictions regarding how many generic TLD applications it will receive in the initial round, CADNA went to work calculating how much brand owners on average will need to spend to defensively register their brands and trademarks across these new generic TLDs. It found that the initial launch will cost brand owners about $500,000 each, and that the cost to businesses worldwide could exceed $746 million. The full explanation of these figures and calculations can be viewed on the CADNA Web site.
CADNA, which many know is a nonprofit that FairWinds helped to found, undertook the task of figuring out the cost of new generic TLDs in order to give brand owners an accurate picture of what impact the TLD launch will have on their brands and their bottom lines. CADNA put forward this research to help illustrate how absurd it is to allow such a radical shift in Web site naming to be a complete free-for-all. New TLDs are probably a good idea – some day. But, it is never a good idea to build on a shaky foundation. ICANN is broken and anticybersquatting laws are outdated. If it underwent necessary reforms to improve its policy development process and Internet governance function in order to make public interest a higher priority, then a rollout of new TLDs would look very different. There wouldn’t be a massive flood of extensions that would create an impossible challenge for trademark holders and law enforcement to protect consumers from the misuse of brand names.
Unfortunately, since releasing its calculations, CADNA has experienced some negative backlash. Interestingly the negative reactions came specifically from new TLD entrepreneurs blogging about the topic. All those who called CADNA’s projections bogus and charged the organization with fear mongering are the same people who have a vested financial interest in the success of new TLDs. Not one of those critics contacted CADNA to ask for comments or for a further explanation of the calculations and methodology. Instead, they simply wrote off the figures because the results were inconvenient for them and their business. What it boils down to is this: these critics are calling CADNA biased when they are clearly as far from neutral as they can be.
The news and rumors about Tiger Woods’s crash and the circumstances surrounding it continue to dominate the media. However, each breaking story that develops about Woods’s alleged affairs and other activities is old news to one group: domain name squatters. We were pretty surprised to see that key domains like TigerWoodsCrash.com were registered the same day as the accident. But even more surprising was finding out that names like TigerWoodsAffair.com and TigerWoodsRachelUchitel.com were also registered that day, even before major news outlets were covering the possibility of an affair. By the time we published our last blog post on this topic on November 30, six additional affair- or scandal-related domain names had been registered. Since that day, only two more intuitive domains have been registered: TigerWoodsScandals.com on December 3 and TigerWoodsPrenup.com on December 7.
Squatters know how to snatch up the key domain names related to breaking news topics fast. If the Tiger Woods example is any indication, the most intuitive domain names are taken within the first 72 hours of the news breaking. It seems like domain squatters could give the press a run for their money.
One of the most common practices in domain name speculation is for individuals to register domain names related to current events immediately after news of the incident breaks. Particularly popular targets for this practice are celebrities – it seems that whenever a star is involved in an activity that attracts media attention, especially a scandalous one, squatters rush out to register domain names related to the incident and capitalize on the buzz generated by the news. It is often astounding how quickly these squatters move to snatch up the most pertinent domain names for breaking events.
Take, for example, Tiger Woods, who was involved in a car crash outside of his home last week. According to the Florida Highway Patrol, the crash occurred at around 2:25 AM on Friday, November 27. That same day, even before details about the nature and cause of the crash were revealed, the domains TigerWoodsCrash.com, TigerWoodsCarCrash.com, TigerWoodsCarAccident.com and TigerWoodsAccident.com were registered. Of those domains, the first three are Pay-Per-Click sites. The final domain, TigerWoodsAccident.com, hosts content related to the accident, including speculation and rumors.
Another majorly newsworthy event that took place last week was the crashing of the White House State Dinner on Tuesday by a Virginia couple, Michaele and Tareq Salahi. The couple managed to sneak by security and enter the White House despite not being on the guest list and managed to get photos with multiple guests, including Vice President Joe Biden, which they then posted to their Facebook pages. As it turns out, Mrs. Salahi has been auditioning for a role on the reality TV program “The Real Housewives of Washington.”
Perhaps squatters were more preoccupied with brining their turkeys on Wednesday than with registering domain names, but the registration of domains related to the dinner crashing moved surprisingly slowly in comparison to the Tiger Woods incident. By Thursday, only WhiteHouseCrashers.com and TheWhiteHouseCrashers.com had been registered, followed by WhiteHousePartyCrashers.com on Saturday.
After reading a recent announcement that Verizon will be collaborating with Google to offer Android mobile phones of Verizon’s 3G service network, I checked out the domain verizonandroid.com. What I found when I visited verizonandroid.com was an example of what I have observed as a growing trend – a site hosting pay-per-click ads, but also attempting to insert, through an automated process, minimal and unoriginal content designed to make the site look more like a fair use opinion page than a cybersquatted PPC site. To be clear, this ad is designed purely to produce ad revenue and nothing else. Because this site does not look like the typical PPC site, Internet users (and attorneys tasked with tracking domain name abuse) may think at first glance that the site is somehow legitimate. In the case of verizonandroid.com, however, the infringer used an automated tool to insert a two paragraph July 2009 blog post written by Sean Fallon, an active blogger who writes about technology developments for Gizmodo. Gizmodo’s webpage grants third parties a copyright license to reproduce its material with attribution but only for noncommercial purposes. These kinds of PPC sites, however, are created purely for commercial purposes and are designed to incorporate the minimal content solely as a hook to attract revenue.
Some other examples of this new kind of deceptive PPC site are directv-zone.com, jackdaniels.com.ua, and guitarhero4.com.
By inserting minimal third party content with the advertisements on the landing page, the cybersquatter ensures that Google and other search engines will index the page and pull it up in natural search results. Some additional Internet users will therefore be misdirected to their PPC site through Google’s natural search results in addition to capturing consumers who type the domain name directly into their browser. Cybersquatters may hope that by achieving search engine ranking, they can evade detection by trademark attorneys.
I have seen this trend becoming more popular—perhaps, in addition to trying to avoid detection, cybersquatters are realizing that simply obtaining a domain and filling it with parked PPC ads is not the best way to monetize their sites. Like businesses, they are aware of the value added by generating search engine traffic to a Web site. Web sites dedicated to providing advice and solutions for domainers emphasize the benefit of hosting content in addition to PPC links in order to achieve natural search rankings and drive traffic to the site. In the discussion boards of DNForum.com, experienced domain name owners constantly advise new owners to add more content and develop their sites as a means of more effectively monetizing them, especially when merely parking the site is not generating enough revenue.
Despite the placeholder content, these sites are basically just glorified PPC sites that are merely monetizing and infringing on brand names just like traditional cybersquatted sites. Brand owners need to be aware of the risks they pose: even more so than a landing page filled only with ads, the deceptive use of third party content can easily deceive the average Internet user into believing that the site is somehow legitimate. Brand owners and their attorneys should be vigilant to pursue these deceptive sites and protect consumers from what appears to be the latest scheme in the cybersquatter’s arsenal of deceptive practices.
Playing off a joke made by Gilbert Gottfried during the comedic roast of Bob Saget that recently resurfaced in the Fark forums, Internet user Isaac Eiland-Hall registered the domain name glennbeckrapedandmurderedayounggirlin1990.com. The Web site was set up as a parody meant to criticize television news host Glenn Beck’s interviewing and reporting tactics. At the bottom of the site is a disclaimer that reads, “Notice: This site is parody/satire. We assume Glenn Beck did not rape and murder a young girl in 1990, although we haven't yet seen proof that he didn't. But we think Glenn Beck definitely uses tactics like this to spread lies and misinformation.”
Days after Eiland-Hall had registered the domain Beck took action, filing an administrative complaint with the World Intellectual Property Organization (WIPO). The complaint claimed that the site was improperly using a trademark and the domain name was registered and being used in bad faith. Eiland-Hall’s lawyer responded that because the site is a legitimate criticism site, his client has legitimate rights to the domain name.
Beck’s complaint does not actually prove that he owns any trademark rights to his name and the response to Beck’s complaint notes that, unlike a trademark that is actually being used by its owner, an intent-to-use trademark application does not create any rights in the mark until it is fully registered (and the owner must prove actual use in order for it to register). However, UDRP allows alternatives to proving trademark registration. In a recent decision involving ashleyjudd.com, the panel found that it is “well-established that where an actor has a sufficient reputation for her professional work under her name or stage name, that name is a mark in which she has rights for the purpose of the UDRP.”
This qualification of reputation allowed the panel to find that the domain name ashleyjudd.com is confusingly similar to the famous persona of Ashley Judd. The difference here is that ashleyjudd.com is a domain solely comprised of the actress’s name, whereas the domain containing Beck’s name may not be considered sufficiently confusingly similar to grant him rights to the name.
It will be interesting to see the outcome of Beck’s complaint—the UDRP exists primarily to deal with cybersquatting, not matters of defamation or libel, so WIPO is an unusual forum for this type of domain dispute.
Network World recently ran an article about how “cyber-criminals are plundering domain-name registrars around the world” while registrars such as Go Daddy fight a round-the-clock battle to fend them off.
Cybersquatting is rampant in the domain name space, and the truth is that even if all registrars were conscientious about pursuing infringers, the fight against cybersquatting would still be a never-ending battle. To make things worse, there are registrars out there that do in fact ignore the domain name abuse that is occurring and some even collude with cybersquatters to get a cut of the deal. While these bad-actor registrars certainly enable or cause abuse in the domain name space, ultimately it’s the structure and regulation of the domain name space that is at fault—if the proper transparency, accountability and safeguards were in place, we would not be in quite the mess we’re in now.
The article touches on this fact—that domain name abuse exists as a result of the structure of the domain name space. ScanSafe researcher Mary Landesman points out that while the domain name system was not intentionally designed to allow for domain name abuse, its structure provides loopholes and opportunities for cybersquatters. She also rightly points out that effective reform is needed; although while she claims that reforming the domain name registration process “would strike at the heart of Internet crime,” the system needs to be reformed at a much more fundamental level. That fundamental level is ICANN. As the regulatory body of the Internet, ICANN needs to be reformed in such a way that makes the organization better able to respond to issues of safety and stability within the domain name space and less beholden to contracted parties that focus on policies that will help them generate revenue from domains.
As we mentioned in our Weekly News Brief, last week, a federal court in California ordered OnlineNIC to pay Verizon $33.15 million in damages for cybersquatting. OnlineNIC, a domain name registrar, had registered over 600 domain names that infringed on the Verizon trademark, which it used to host ad links and pop-under advertisements that earned them revenue. The ruling was initially handed down in December of 2008, but OnlineNIC protested, claiming that the value of the damages [$50,000 per domain] was disproportionate and that only a jury trial could determine what amount of damages would be appropriate. The district court judge rejected both of these claims, and ordered OnlineNIC to pay Verizon’s attorneys’ fees and cost in addition to the $33.15 million in damages.
A law firm that FairWinds has worked with for years once told me that they researched ACPA (Anti-Cybersquatting Consumer Protection Act) damages and found that, on average, judges awarded just $2,000 per domain. That is ridiculous – on a regular basis we find infringing domains that cost our clients well over $100,000 per year. Keep in mind that ACPA provides judges with discretion to award between $1,000 and $100,000 per domain.
The Verizon OnlineNIC ruling represents a huge victory in the ongoing battle against cybersquatters. Sarah Deutsch, Vice President & Associate General Counsel of Verizon and representative in the Coalition Against Domain Name Abuse (CADNA), is a prominent advocate for the elimination of cybersquatting and other abusive practices online. The ruling is great for Verizon and for all companies that have to deal with parasitic infringement. It shows that courts are taking cybersquatting and related offenses seriously, and raises the awareness level of the risks associated with cybersquatting.
However, while this verdict is a bite-back for registrars that allow cybersquatting (which is important – enabling cybersquatting should be punishable just as cybersquatting itself is), it is often difficult to get the cybersquatters themselves. I blogged about this back in December, but there are so few “big-time” cybersquatters who own thousands of names. Most cybersquatters own only a few names, which wouldn’t bring in substantial damages in a court. Given the amount of time and money required to file suit in the U.S. against cybersquatters and how unlikely it is that the damages awarded will be substantial, it often isn’t economically practical to pursue them. As a result brand owners often opt for UDRP, which at best orders a transfer of the domain name to the brand owner—there are no damages awarded through a UDRP.
In order to make the fight against cybersquatting easier, there need to be greater remedies available to trademark holders in the U.S. courts. Raising the threshold of damages would in turn establish more of a deterrent.
In addition, ICANN, as the organization in charge of the domain name system, must provide better guidelines prohibiting infringements and abuses of all kinds. So the question stands – is ICANN going to step up and disaccredit OnlineNic for its activities?
A recent Slate article titled “www.thosenewdomainnames.areforsuckers,” caught my attention last week. With all the controversy over ICANN’s planned rollout of a potentially unlimited number of new generic top-level domains (TLDs), I found the frankness of the title refreshing. As someone who works closely with brand owners, both at FairWinds and CADNA, I have been wary of the prospect of opening up the domain name space in such a radical way. The article explains ICANN’s plan for launching new TLDs with what I thought was an appropriately critical tone, questioning whether or not there actually exists a need for new TLDs. But as the article progressed, I realized that the reporter’s reasoning was completely off base. He actually asserts that cybersquatting is no longer a problem, and that the new TLD program is pointless because “domain names themselves just don't matter that much nowadays.” He claims that most people use search bars to navigate the Internet, and that browsers are now sophisticated enough to be able to “tell” what site the user is looking for, citing Google’s Chrome in particular.
FairWinds has conducted studies that prove that all users, at some point or another, use direct navigation to browse the Internet. Domains do matter, because eventually all users type a domain directly into the address bar in hopes of finding the content they are seeking. Furthermore, nearly all print, radio and TV advertising directs consumers to a Web site, not to Google. Advertising supports users going directly to a Web site, and both user behavior and the enormous traffic to millions of typo- and combo-squatted domains demonstrate it. After all, the vast majority of the tens of millions of cybersquatted domains exist to court type-in navigators.
Cybersquatters understand advertising and user behavior very well, which explains why cybersquatting has continued to increase every year. This article failed to recognize that fact, and also failed to realize how likely it is that opening up with domain name space with unlimited TLDs will exacerbate the problem. Instead, the author claimed that cybersquatters have moved on to social networking sites, insisting that getting one’s identity on Facebook and Twitter is much more important than getting a good domain. This may be true for individuals, but for businesses, a Twitter account or a Facebook page does not even come close to the legitimacy of a good domain name.
Consumers expect to be able to find a business online via its own web page, not to have to sift through social network pages to interact with the brand. And by making a slew of new TLDs available, it will be even harder for consumers to quickly access the brands they seek. If it’s so hard for consumers to remember domains now, as the article attests, how will they possibly remember – across all the products and services they seek out online – if the domain is brand.com, city.brand, product.brand, brand.brand, etc…?
Even though it began so promisingly, this article completely missed the mark on cybersquatting, how domain names are used, and the expansion of the domain name space. These are issues of concern not just for businesses, but ones that will ultimately affect the online experience for everyone, particularly for consumers and everyday users. With so many conflicting interests at stake, it is critical to have accurate information about these issues.