Royal Pains is a television show on USA about Hank Lawson, a “concierge doctor” working in the Hamptons. During a recent episode, in addition to dealing with the usual gamut of medical maladies, the characters were also confronted with a case of typosquatting.
In the opening scene, Hank's brother (and CFO of their company, HankMed) Evan leaves a voicemail furiously explaining that when he accidentally mistyped “HankMed.com” as “YankMed.com” in his Internet browser, he was directed to the site of a rival concierge doctor, Emily Peck. As the scene goes on, he points out that the rival doctor also owns “HankMe.com,” “HankMes.com” and “HunkMed.com.” Take a look at the clip:
Emily assures Evan that she’s not doing anything illegal. But we all know HankMed could sue her under the Anticybersquatting Consumer Protection Act (ACPA), assuming the fictional business had registered the “HankMed” trademark or could otherwise prove that Hank had developed a reputation under that name (and fans of the show know that he definitely has). Unfortunately, Hank seems entirely unfazed by Emily’s actions...probably because they’re romantically involved. At least Evan seems to understand the gravity of the situation. Clearly typosquatting makes for high drama.
If and when it comes time for businesses to decide whether to apply for their own gTLD or register domain names in other new gTLDs, one question marketers will have to ask is how they will spread the word about new domain names. Specifically, how will they persuade Internet users to type new combinations into their browser bars, as opposed to sticking with standard forms like .COM, .CO.JP and .FR?
Here’s another question: if and when marketers do accomplish that goal, how will new gTLDs affect the way everyday people perceive certain messaging? It stands to reason that once Internet users get used to seeing a variety of words or phrases to the right of the dot, they will begin to perceive any word.word construction as a possible domain name.
I thought of this because I recently saw a Sony ad that featured the slogan “Make.Believe,” pronounced “make-dot-believe”. (The accompanying website is sony.com/makedotbelieve and Sony also owns makedotbelieve.com, although it currently doesn’t point to the campaign site.) Because I regularly deal in (and constantly think about) domain names, I thought it sounded like a domain name, and wondered if Sony had plans to apply for a .BELIEVE gTLD.
I’m willing to bet that right now, most people who see the campaign do not interpret “Make.Believe” as a possible domain name. But if the proposed flood of TLDs become reality, then five or ten years from now, once they become accustomed to seeing anything.anything advertised as a website, they just might interpret it that way. If Sony plans to continue the “Make.Believe” campaign beyond the next few years, and ICANN’s unpopular plan becomes reality, I wonder if they will look into securing the .BELIEVE TLD – not only to create the make.believe domain, but perhaps to extend “Believe” to customers who could offer loyalty in exchange for personal websites and email addresses.
Have you heard? There’s a new technology making its way to the masses of the Western world: QR codes. Formerly reserved for the technologically savvy and (let’s face it) slightly geeky, QR codes are now being integrated into mass marketing. The young and the old, smartphone and “normal” phone users alike are invited to scan these two-dimensional codes in order to access additional branded content online.
Purely from a marketing standpoint, QR codes hold a great deal
of potential. They prompt viewers to engage with the brand across multiple touch points — in print and then on their phones through video, audio, or even a website — and getting consumers more involved with your brand is always desirable. Plus, the novelty factor alone is likely to generate great word-of-mouth buzz for brands that use this technology.
Not sure they will catch on? The Smithsonian family of museums just completed a large campaign that used QR codes to facilitate a scavenger hunt through nine of its museums, where visitors could check in to answer questions and compete for an Apple iPad. Sports Illustrated also introduced QR codes in a recent issue so that readers could unlock additional images of some of its swimsuit models. Ralph Lauren was using these codes as early as 2008 to promote mobile shopping. The possibilities are vast.
From a direct navigation standpoint, QR codes are great because they can link directly to a URL, thereby eliminating the risk of type-in errors. Scanning a code that transports the user to web content ensures that viewers are presented with your brand’s content and that they are not diverted to another site. Not to mention, tiny keyboards can make typing addresses into a phone’s browser a hassle. Scanning a code is much quicker and, therefore, makes consumers much more likely to engage with brands when they’re on the go.
QR codes are not playing a huge role in computer-based web browsing. But, I wouldn’t be surprised if these codes become the next big trend on the mobile web.
Last weekend, I started building a tree fort for my children. It turned out to be a bigger project than I anticipated, and I only got as far as partially completing the subfloor, which you can see pictured here. Building around a tree presents some serious challenges in terms of keeping everything level, square and sturdy.
During my third hardware store trip of the day this past Saturday to buy supplies I didn’t realize I would need, I decided to pick up some wood shims to help level things out. (For those of you who, like me, aren’t master carpenters, shims are small wooden wedges that are designed to fill in gaps or spaces between objects – in this case between the joists that will support the floor and the perpendicular boards that tie into the tree with 8 inch lag screws.) I bought Nelson brand shims, and when I looked at the package I noticed the company uses the domain name shims.com. For a company that specializes in shims of all kinds, this is a great domain name to own. Here’s a picture of the package:
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While the company is called Nelson Wood Shims, both nelsonshims.com and nelsonwoodshims.com are available, which I thought to be particularly interesting. They own a great marketing domain that makes it easier for people looking for “shims” in general to find their product, but they don’t own the obvious domains that would help protect their brand and reputation.
I’m going to get back to building this weekend, and I’ll be sure to post a picture of the finished product here on the blog when I’m done.
I’ve written about domain renewal scams on the blog before, and I came across another one described in a recent NetworkWorld article.
Internet Listing Service, a group based in Toronto, sent fake invoices to small businesses, non-profits and individuals. The invoices, which were designed to look like they had come from domain name registrars, told recipients that if they did not pay the amount listed, they would lose their domain names. Some invoices also included charges for search engine optimization services.
The fake bills were apparently convincing enough to scare recipients into paying. By the time the Federal Trade Commission (FTC) shut Internet Listing Service down earlier this week, the group had scammed victims out of over $4 million.
Like I said, I’ve seen a good deal of domain name scams working in the domain space for over 10 years now and the fake “renewal invoice” scheme is nothing new, but to see one that specifically preys on small businesses and non-profits is particularly disappointing.
The Wall Street Journal (WSJ) recently ran an article titled “The Web’s New Gold Mine: Your Secrets” about new types of tracking technologies that gather personal information about Internet users. The companies behind these technologies then sell that data to other companies to be used for highly targeted advertisements. The WSJ calls this “the fastest growing business on the Internet”.
Most people have heard of cookies, the small bits of text stored in a web browser that retain information like passwords and the contents of online shopping carts. These new technologies, referred to as “pixels” or “beacons,” work in a similar way to cookies in that they track users’ behavior online. But instead of just recording what websites they visit, beacons record what they do on those sites, like what they type in or where they move the mouse. The beacons then build a highly specific profile of each user, and companies sell these profiles in bulk on exchanges similar to financial markets.
The companies that purchase this information use it to disseminate very specific, targeted advertisements. Ad networks also engage in this practice, and collect fees from the targeted ads they place on websites. In the profiles, users are not identified by name, but that fact does little to ease feelings that their privacy has been violated. Internet users report that they find some of the ads “unnerving”.
This may have to do with the type of information that passes through these beacons. Previously, many online advertisers felt that targeting consumers according to health or financial information was off-limits, but that is no longer the case. And now, many tracking companies have expressed interest in moving into social media sites to mine the vast quantities of personal information that users share there. With no legal limits on how consumer data can be used, it is unclear how far tracking companies and advertisers will go.
Internet users tend to associate questionable practices like this with disreputable websites, assuring themselves if they stay away from suspicious-looking sites, they will be safe. This rule of thumb does not work with ad tracking. The WSJ conducted a short experiment and found that the top 50 U.S. websites placed 3,180 tracking files on its computer, 2,224 of which came from tracking companies. The biggest culprit was Dictionary.com, depositing 223 files from tracking companies.
There is clearly a significant ethical dilemma here. Even though the files do not store information by users’ names, it is conceivable that they could obtain other forms of personally identifiable information. Moreover, the ads that users see as result of the profiles the trackers develop can be harmful: the WSJ cites one example of a teenage girl – a minor – who gets bombarded with weight loss ads every time she goes online.
The companies that develop these technologies and sell the information they obtain do not see it as a violation, but rather as a service to consumers. Targeted ads, they say, are what consumers want – they provide highly relevant information as opposed to annoying clutter.
Certain advertisers are struggling to come to terms with this conundrum as well. According to another WSJ article, Google is having a particularly hard time. Until now, the company has been hesitant to tap its enormous pool of user data, but competition may force it to reconsider what it means to live up to its unofficial “Don’t be evil” motto.
We would really like to know what our readers think about this issue. There are points to be argued both in favor of and against ad tracking, and we welcome your input. Leave us a comment and let us know what you think.
It’s no secret that brands have been enthusiastically turning to social media as a marketing platform and an innovative way to engage consumers. I have noticed that many companies are now advertising their social media pages in commercials or viral videos, often in place of their own website’s address.
One notable example is Best Buy: the retailer set up a Twitter account under the name “Twelpforce,” where representatives answer questions and concerns that customers submit by tweeting to @twelpforce. The accompanying commercials feature the address for the Twitter account, twitter.com/twelpforce.
I think the campaign is interesting, and a good utilization of the interactive nature of Twitter. But there are also potential risks in directing users to a social media site instead of a branded website. One significant risk that may not be obvious is user distraction. On social media sites like Facebook, Twitter and YouTube, branded content is surrounded by links to other pages and other content. While visiting a brand’s Facebook page, for example, an Internet user sees not only the branded content, but links to her profile, her news feed, her message inbox, friend requests and notifications, not to mention the profiles of numerous other users. With all that information so close, it takes a lot to keep her on the brand page.
I don’t need to mention that there are also numerous benefits when engaging with Internet users via social media. Even though companies typically cannot use social media sites in the same way they can use their own branded websites, where they have more control, marketers know that there is an enormous community of users just a click away on sites like Facebook and Twitter. That opens up the possibility of reaching a great number of people who would not be as reachable via a campaign microsite outside of social media.
Both social media sites and branded sites have their pros and cons, but great marketing campaigns play to the advantages of each. That is why it is crucial to own and properly utilize the best social media usernames and the best domain names for your brand. Well done, Best Buy for registering twelpforce.com and redirecting it to the “Twelpforce” Twitter page.
Like most cities with humid climates, Washington, D.C. experiences a lot of thunderstorms during the summer. While I was driving home after one storm had cleared, I noticed this rainbow over the Lincoln Memorial. I thought it looked inspiring, especially since it seemed like the rainbow was coming out of the top of the Memorial.
As it turns out, the U.S. Government does not own a unique domain name for the Lincoln Memorial (or any other memorial for that matter). LincolnMemorial.gov does not exist, and both LincolnMemorial.com and LincolnMemorial.org point to parked pages owned by unrelated parties. All these permutations should be registered and owned by the government, and resolve to the National Park Service’s official site for the Lincoln Memorial.
FairWinds recently performed extensive research on domain names related to various government institutions, and we will be publishing a report later this year.
UNICEF appears to be in the market for its own TLD. The UN organization dedicated to providing humanitarian and development aid to children and mothers in developing countries recently announced a Request for Information from potential vendors to help acquire and operate .UNICEF.
Back in October 2009, the Universal Postal Union (UPU) entered into an agreement with ICANN to operate .POST, making UNICEF the second UN organization to pursue its own TLD. I’m curious to see what will happen going forward – will even more UN organizations follow suit and apply for eponymous TLDs? Moreover, I wonder why the UN is so interested in owning TLDs and why these organizations feel they need these kinds of labels when they have .INT all to themselves and there is no fee for registering an .INT domain.
I’m also wondering who will be next – maybe the World Health Organization with .WHO?
A new kind of Public Service Announcement (PSA) has arrived - the public service app. It looks like smartphone apps are no longer limited to games, drink recipes, and social media platforms, meant purely to entertain us and keep us from having to interact with others during those oh-so-tedious minutes waiting for the elevator, bus, or metro. According to CNN and Mashable, both the United States and UK governments have now released a handful of official apps for both the iPhone and Android that are designed to improve citizens’ quality of life. Several US government agencies, including NASA, FEMA, and the EPA, have released apps to provide up-to-date information related to their activities, and both countries have released a variety of lifestyle apps designed to help citizens lose weight or get better gas mileage. The UK has also created apps that are meant to help users quit smoking or find a job.
I think these lifestyle apps are very interesting. They offer citizens additional, “on-the-ground” support for achieving goals set forth by government programs, like getting people to eat better, exercise more or quit smoking. These apps could boost participation in those programs by making such efforts more convenient, more manageable, or even more fun.
Just a few years ago, the Internet was the undisputed king of consumer engagement. Directing citizens to a website equipped with facts, tips, and recommended plans-of-action is much more interactive, and usually more successful, than simply instructing viewers to take action via a television ad. Now, however, smartphone apps are becoming the hottest way to engage customers. Apps provide instant and individual programming to users every day no matter where they are — not just at their computers. These two governments appear to understand that both consumer habits and forms of communication are rapidly changing, and they are aptly trying to adapt their messaging.
Most, if not all, of these apps have corresponding websites, and it is unlikely that the apps will cannibalize traffic from the websites already in place. For extended visits and in-depth searching, consumers are still likely to prefer using their computer to a smartphone. Instead, these apps will hopefully augment the existing sites and make consumers more likely to engage with and integrate the content into their daily lives. If these apps catch on, the age of mobile marketing could work wonders for the PSA.